Question 1

What is Tide Education?

Accepted Answer

Tide Education is a comprehensive intervention tracking platform designed specifically for teachers and schools. It helps educators identify students who need additional support, track interventions, and measure their impact on student outcomes.

Question 2

How does the free trial work?

Accepted Answer

We offer a 30-day free trial with full access to all features. No credit card is required to start your trial. Simply sign up, and you can begin tracking interventions immediately. After 30 days, you just need to add a payment method to continue using the platform.

Question 3

What devices does Tide support?

Accepted Answer

Tide Education is available on iOS devices (iPhone and iPad), Android devices, and as a web application that works on any modern browser. All your data syncs seamlessly across all devices.

Question 4

How secure is my data?

Accepted Answer

We take data security extremely seriously. Tide Education uses enterprise-grade security including encryption at rest and in transit, multi-factor authentication, role-based access controls, and serverless architecture with automated security patching. We comply with UK GDPR requirements and maintain strict data protection policies.

Question 5

Can I import existing student data?

Accepted Answer

Yes, Tide Education supports bulk import of student data via CSV files. You can easily import your existing student records, including names, year groups, and other relevant information to get started quickly.

Question 6

How does pricing work?

Accepted Answer

Pricing is determined by the type of school you are. It is not linked to the number of teachers or students.

Question 7

Can multiple teachers use the same account?

Accepted Answer

Tide Education is designed for collaboration. Multiple teachers can access the same school account with their own login credentials. Tide does not charge per user or student, so you can have as many accounts as you need.

Question 8

What types of interventions can I track?

Accepted Answer

Whatever interventions your school needs. Tide has a flexible intervention schema design system that allows you to create custom intervention types tailored to your school's specific needs.

Question 9

How do I measure intervention effectiveness?

Accepted Answer

Tide Education provides comprehensive reporting tools that show intervention impact over time. You can track progress against specific goals, view trend analysis, and generate reports for parents, senior leadership, or Ofsted inspections.

Question 10

Does Tide integrate with other school systems?

Accepted Answer

Yes, Tide has direct integration via Wonde for seamless user and student data sync. We also support data export in CSV format for easy import into other systems. In future, API access will be available for custom integrations.

Question 11

What support is available?

Accepted Answer

We provide email support for all customers with typical response times within 24 hours during term time.

Question 12

Can parents access the platform?

Accepted Answer

Currently, Tide Education is designed for use by school staff only. However, you can generate reports and summaries to share with parents during meetings or via your existing parent communication channels.

Question 13

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time through the billing portal. There are no cancellation fees, and you'll continue to have access until the end of your current billing period. Your data remains available for export even after cancellation.

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